Who is responsible for your data
Polar Flame Music Publishing Limited, 138 Comiston Road, Edinburgh EH10 5QN, is the controller of your personal information under UK data protection law. You can contact us at office@pfmpublishing.co.uk.
What we collect and why
| Information | Why we use it | Our lawful basis |
|---|---|---|
| Name, email address, order number and payment status when you buy | To take your order, personalise and deliver your copy, email your link, give support and issue refunds | Performing our contract with you |
| Download activity: when a link was used and how many downloads remain, and your network address for abuse protection | To enforce link limits, prevent misuse and keep the service secure | Our legitimate interests in protecting our work and service |
| Name, email and message sent through the contact form | To reply to you | Our legitimate interests in answering enquiries |
| Email address, if you tick the optional news box | To send occasional news about new lessons and books | Your consent, which you can withdraw at any time |
| Order and payment records | To meet accounting and tax duties | Legal obligation |
We never see your full card number. Stripe collects and processes your payment details directly.
Who we share it with
We use a small number of service providers who process data on our behalf:
- Stripe for payments and refunds.
- Cloudflare for hosting this website, storing your personalised file and order records, spam protection (Turnstile) and cookie-free visit statistics.
- An email delivery provider to send your download link and replies.
- Mailchimp, only if you ticked the optional news box, to send you news.
- YouTube, only when you press play on a video.
We do not sell your data. Some providers are based outside the UK; where that is so, they use recognised safeguards such as the UK International Data Transfer Addendum.
How long we keep it
- Order and payment records: 6 years, for accounting and tax.
- Download and abuse-protection data: up to 12 months.
- Contact messages: up to 2 years.
- News subscriptions: until you unsubscribe.
Your rights
You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or move it. Where we rely on consent, you can withdraw it at any time, and every news email has an unsubscribe link. Email office@pfmpublishing.co.uk and we will reply within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to put things right first.
Cookies
We use only essential cookies and storage. See our cookie notice.
Children
Our products are sold to adults. Young people may learn from the book with a parent or guardian, who should make the purchase.
Changes
We will update this page if our practices change, and show the date at the top.
Questions about this page? Email office@pfmpublishing.co.uk or use the contact form.